WinQH Privacy Policy – How We Handle Your Personal Data

WinQH operates as a licensed online gaming platform for Filipino players across the Philippines. Because you trust us with real money and personal information, we take our responsibility to protect that data seriously — not just because the law requires it, but because it's the right thing to do for our community.

This Privacy Policy describes what personal information WinQH collects from you, why we collect it, how it is used and stored, who it may be shared with, and what rights you have over your own data. It applies to all users of the WinQH website and platform, including visitors, registered players, and VIP Club members.

WinQH complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. The National Privacy Commission (NPC) of the Philippines is the relevant supervisory authority for data protection matters involving WinQH.

By registering for a WinQH account or using any part of the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree, please do not use the WinQH platform.

WinQH collects different types of personal data depending on how you interact with the platform. Here is a breakdown of the categories:

WinQH does not collect sensitive personal data such as race, religion, health information, or biometric data unless specifically required by law or with your explicit consent. We also do not collect data from children — all players must be 21 years of age or older.

WinQH collects personal data through several methods:

• Direct input: Information you provide when creating your account, completing the identity verification process, making a deposit or withdrawal, contacting support, or filling out any form on the WinQH platform.
• Automated technical collection: WinQH's systems automatically collect technical data — such as your IP address, device information, and browsing behaviour on the platform — through cookies, server logs, and similar technologies.
• Third-party sources: WinQH may receive data about you from identity verification providers, payment processors, fraud detection services, and analytics providers where this is necessary to verify your identity, process payments, or protect the platform from abuse.
• Public sources: In limited circumstances, WinQH may cross-reference publicly available information — such as sanction lists or government databases — for compliance purposes.

WinQH uses your personal data for the following purposes:

• Account management: To create and maintain your WinQH account, verify your identity, and allow you to access the platform.
• Processing transactions: To accept deposits, process withdrawals, and maintain accurate financial records for your account.
• Delivering gaming services: To provide access to sports betting, card games, bingo, and all other features available on WinQH.
• Customer support: To respond to your questions, resolve disputes, and assist you with any issues you encounter on the platform.
• Regulatory compliance: To meet the identity verification, anti-money laundering, and reporting obligations imposed by Philippine gaming and financial regulations.
• Fraud prevention and security: To detect and prevent fraudulent activity, account abuse, and other security threats to the platform and its players.
• Responsible gaming: To monitor gaming behaviour for signs of problem gambling and to administer the responsible gaming tools available on WinQH.
• Communications and marketing: To send you account-related notifications, transaction receipts, and — where you have opted in — promotional offers and platform updates. You can unsubscribe from marketing communications at any time through your account settings.
• Platform improvement: To analyse aggregate usage data and improve the performance, design, and features of the WinQH platform.

WinQH will never use your personal data for purposes that are incompatible with those listed above without first informing you and, where required, obtaining your consent.

Under the Philippine Data Privacy Act, WinQH must have a valid legal basis for processing your personal data. The bases WinQH relies on are:

• Contractual necessity: Processing required to fulfil our obligations to you under the WinQH Terms and Conditions — this includes account management, payment processing, and delivery of gaming services.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including anti-money laundering rules, gaming licence conditions, and tax reporting requirements.
• Legitimate interests: Processing that is necessary for WinQH's legitimate business interests, including fraud prevention, platform security, and service improvement — provided these interests are not overridden by your rights.
• Consent: For marketing communications and certain cookies or tracking technologies, WinQH relies on your explicit opt-in consent. You may withdraw this consent at any time without affecting the lawfulness of processing prior to withdrawal.

WinQH does not sell your personal data to third parties. Ever. However, to operate the platform effectively and comply with legal obligations, we do share specific data with the following categories of recipients:

• Payment processors: GCash, Maya, GrabPay, Coins.ph, bank partners, and card networks need certain data to process your deposits and withdrawals. They operate under their own privacy policies and are obligated to protect your information.
• Identity verification providers: Third-party KYC (Know Your Customer) services help WinQH verify player identities as required by regulatory obligations. These providers are bound by data processing agreements.
• Fraud and security services: WinQH works with specialised providers to detect and prevent fraudulent activity. Limited data may be shared with these providers to protect all players on the platform.
• Regulatory and law enforcement authorities: WinQH is required to share certain player information with gaming regulators, the Anti-Money Laundering Council (AMLC), and law enforcement agencies in the Philippines when legally obligated to do so.
• Technology and infrastructure providers: Cloud hosting, analytics, and platform infrastructure providers may process data on WinQH's behalf under strict data processing agreements that prohibit secondary use.

All third parties who process data on behalf of WinQH are required to maintain appropriate security standards and to process that data only for the specific purpose for which it was shared. WinQH does not transfer your data to parties outside the Philippines without ensuring adequate protections are in place.

WinQH uses cookies and similar technologies on its website to improve your experience, keep you logged in, and understand how the platform is being used. Here's a plain-language breakdown of what we use:

• Essential cookies: Required for the platform to function. These keep you logged in, maintain your session, and allow basic features like the cashier and game rooms to work. You cannot opt out of these without stopping use of the platform.
• Functional cookies: Remember your preferences — such as language settings and the last game you played — so you don't have to reconfigure things every visit.
• Analytics cookies: Help WinQH understand how players use the platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymised where possible.
• Marketing cookies: Used only where you have opted in to receive personalised offers. These help WinQH show you promotions that are relevant to your gaming activity rather than generic ads.

You can manage your cookie preferences through your browser settings or through the WinQH cookie consent tool. Disabling non-essential cookies may affect some platform features but will not prevent you from using the core services.

WinQH retains personal data only for as long as necessary for the purposes it was collected, or as required by law. The key retention periods are:

• Account data: Retained for the duration of your account and for a minimum of 5 years after account closure, in line with Philippine anti-money laundering regulations.
• Transaction and financial records: Retained for at least 5 years from the date of each transaction as required by AMLC regulations and gaming licence conditions.
• Identity verification documents: Retained for a minimum of 5 years after your account is closed or your last transaction, whichever is later.
• Support communications: Retained for 3 years from the date of the last communication to allow follow-up on unresolved matters.
• Marketing preferences: Retained until you change your preferences or close your account.

When data is no longer needed and there is no legal obligation to retain it, WinQH securely deletes or anonymises it so it can no longer be linked back to you.

WinQH takes the security of your personal and financial data seriously and has put in place a range of technical and organisational measures to protect it from unauthorised access, loss, destruction, or disclosure.

• SSL/TLS encryption: All data transmitted between your device and the WinQH platform is encrypted using industry-standard SSL/TLS technology. Look for the padlock icon in your browser's address bar — that's your confirmation that the connection is secure.
• Encrypted data storage: Sensitive personal and financial data stored on WinQH servers is encrypted at rest using strong encryption standards.
• Access controls: Only authorised WinQH personnel with a specific need can access player personal data, and all access is logged and audited.
• Two-factor authentication: WinQH supports two-factor authentication (2FA) for player accounts to add an extra layer of protection beyond your password.
• Regular security audits: WinQH undergoes regular security testing and vulnerability assessments to identify and address potential weaknesses before they can be exploited.
• Incident response: In the event of a data breach that poses a risk to your rights, WinQH will notify the National Privacy Commission and affected players within the timeframes required by law.

While WinQH takes all reasonable precautions, no online platform can guarantee 100% security. You play an important role too — use a strong, unique password for your WinQH account, enable 2FA, and never share your login credentials with anyone.

Under the Philippine Data Privacy Act, you have several important rights regarding your personal data held by WinQH. These rights are summarised below. To exercise any of them, contact WinQH support at support@winqh.best — we'll respond within 15 business days.

WinQH is strictly for adults aged 21 and over. The platform does not knowingly collect personal data from anyone under 21 years of age. If WinQH becomes aware that personal data has been collected from a player who is underage, that account will be closed immediately, winnings will be voided, and any deposits made will be reviewed and returned in accordance with WinQH's Terms and Conditions.

Parents and guardians who believe their child may have created a WinQH account should contact support immediately at support@winqh.best. WinQH will investigate and take appropriate action promptly.

WinQH may update this Privacy Policy from time to time to reflect changes in how we operate, in applicable law, or in our data practices. When we make material changes — meaning changes that significantly affect how your data is used or your rights — we will notify you by email at least 7 days before the changes take effect.

Minor clarifications or non-material changes may be made without advance notice and will be effective immediately upon publication on this page. The date shown at the top of this policy reflects the most recent revision.

We encourage you to check this page periodically. Your continued use of WinQH after any changes take effect constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how WinQH has handled your personal data, please get in touch with us:

• Email: support@winqh.best
• Live Chat: Available 24/7 from within your WinQH account dashboard
• Response time: Privacy requests will be acknowledged within 3 business days and fully responded to within 15 business days

If you are not satisfied with WinQH's response to a privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). More information about the NPC and how to file a complaint is available on the NPC's official website.